TERMS AND CONDITIONS OF SERVICE

Please ensure you familiarise yourself with the terms and conditions set out below.

PRICING

Pricing
All Prices published on our breed price guide assume a reasonable condition and temperament.
Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well cared for dogs coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions can be evaluated for suitability for grooming on an individual basis.
Temperament refers to behaviour. Physical behaviour: energetic, lethargic, aggression/biting and state of health. Psychological behaviour: fear, anxiety and level of social conditioning.
Additional charges will apply for the extra time, products and equipment involved in de-matting unmaintained coats and for dogs whose, temperament or health also requires more time to complete. Aggressive dogs are not accepted.  As a salon which champions Responsible Dog Ownership, we do not remove (shave off) matted/felted coats due to owner neglect.
The health and condition of a dogs coat and skin are the responsibility of the owner (along with its socialisation, training, physical and psychological state of health.) Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation & training.
We can arrange an appointment to meet the owner and dog for a free consultation before the first grooming appointment to assess condition and temperament. A health check and coat assessment are always carried out prior to each grooming session with the owner or carer present or we will contact you if the coat is found to be in a neglected condition once grooming commences.
Final Price
This will be determined by taking all factors into consideration. A well cared for dog, which is maintained in a reasonable condition between grooming appointments and exhibits normal behaviour, is usually the price shown in our Price Guide. All dogs and puppy introductions are assessed and priced individually and on an on-going basis.
If we cannot safely complete your dog within the guidelines of the animal welfare act 2006 due to behaviour, aggressive or otherwise, we will call you to let you know. Fee’s will apply.
If we have bathed and dried your dog a £25 charge will apply, if not a £15 charge will apply. If this is the case, behavioural training is normally recommended as a course of action for you to take.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 payable at your next appointment.
Arriving 30 minutes or more late for appointments will, in most cases, require re-scheduling and a missed appointment fee of £15.00 may be applied.

COAT CONDITION

Coat condition

Grooming services assume a reasonable condition and temperament.

Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well cared for dogs coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions will be evaluated for suitability for grooming on an individual basis with the support of your veterinary professional in severe cases.

Temperament refers to behaviour. Physical: energetic, lethargic, aggression, biting and state of health. Psychological: fear, anxiety and social conditioning.

Neglected (lack of effective brushing and maintenance) resulting in a heavily matted or felted coat.

Effective brushing (routinely brushing the entire coat with appropriate tools from the skin out) of long/double coated and wool breeds, in particular, can only be achieved through daily or regular care. Neglecting to brush effectively for one week or more will result in mats forming in the coat. This is an essential part of the owners taking responsibility for the health of pets in their care.

Severe matting can be extremely painful to your dog during brushing.  Brushing only causes live hairs to be pulled out of the skin with excruciating pain. Even mild matting can cause your pet a great deal of pain. Matting can cut off blood supply to extremities, and deny regular air circulation in severe or prolonged cases. Skin denied fresh air and stimulation from regular brushing becomes quite unhealthy and provides optimum conditions for fungus, bacteria & parasites.  It can turn dark pink to red, and open sores are able to form emitting foul odours. Even organic matter, like grass seeds and sticky buds, can become embedded in the skin. Matted coats have been known to contain excrement of the pet and even fly larvae that further irritate the skin. Remember, sometimes these mats and their consequences can be completely hidden from view. If the coat has become felted it may appear that you are brushing to the skin but in fact you are only brushing to the compacted hair accumulating on the skin. This is a severely neglected coat.

Some severely matted pets may require the attention of a veterinarian.


Dogs are our passion, we take responsibility for their care seriously 

Your dogs need for exercise, diet and grooming change from puppyhood to old age. The approach to each of these is important and in the case of grooming needs, FCL will adapt to those changing needs. Puppies can be very high energy and old dogs limited in their ability to move and be handled. Old dogs may have other health issues to consider and visits for grooming eventually not advisable. These considerations for the individual may affect how much can be safely achieved in one grooming appointment. We will never increase the risk to your dogs’ wellbeing purely for cosmetic reasons. Limitations in this respects will be fully explained. Insistence or complaint regarding these limitations may result in FCL having to refuse grooming services. See limitations in the drop-down menu below for further details.

If your dog has a neglected heavily matted or felted coat, or any other acute condition that has yet to be assessed, please visit your veterinary practice for advice on skin condition and general health and then have the coat removed/clipped off before visiting FCL. After which we can offer advice and work with you to ensure the coat and skin are kept in optimal condition as the coat regrows. If you think your dog is unfit for grooming for any reason, please call us prior to your appointment and we will be more than happy to re-arrange.

An exception will only be considered to clip off/shave if immediate action is required for the welfare of the animal in the case of severe matting and felting whether partial or entire and then only with consent by electronic communication means (e-mail or text) or by consent form and subject to time/appointment availability. This will add considerably more to the cost of grooming and will only be considered if the dogs’ temperament is suitable to complete the procedure without causing stress, suffering and discomfort. We reserve the right to take photographs of neglected coats while dogs are in our care, keep the shaved off coat and to decline service at any time. If you have neglected to brush your dogs’ coat FCL will inform you of the fact in plain terms for your understanding of the situation. This is intended as educational development in recognition of the responsibilities of pet dog ownership. It is never our intention to cause offence by refusing service.

By signing your customer record card you agree that the groomer (FCL Ltd) cannot be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition or as a result of the process of grooming, de-matting, thinning or stripping or shaving. If your dog attempts to bite the grooming process will be stopped and grooming up to that point will require payment. Further details in respect of your consent to groom can be obtained from FCL.

APPOINTMENT TIMES

Appointment times
You must be at least 18 years old to register or check a dog into FCL for grooming appointments
We kindly request that you arrive at the time of your appointment and pick your pet up in a reasonable time once we have informed you that your dog/s are ready for collection.
Once 1 hour has elapsed after notification of completion has been given, or the arranged pick up time, a £10 charge per hour will be added to the final price unless previously arranged for the care and observation of your dog/s. This is to discourage pets being left with us for extended periods possibly resulting in stress and anxiety.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 payable at your next appointment.
Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15.00 is applied.

MY PET NEEDS TO GO TO THE VET. CAN YOU TAKE THEM?

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DO YOU HAVE EXPERIENCE WITH RARE OR EXOTIC PETS?

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