Terms And Conditions Of Service

On booking you will be required to pay a non refundable booking fee to secure your appointment when booking. The booking fee secures against any cancelled appointments and is non refundable but your appointment can be moved to a different time slot if you give more than 48 hours notice of cancellation of your original booking.  Your appointment is not confirmed until you have paid your booking fee.

Failure to pay your booking fee by the time specified will result in your appointment being cancelled.

If you do not show up on the day of your appointment, or are more than 15 minutes late for your appointment or if you do not give over 48 hours’ notice of cancellation of your booking then you will lose your booking fee and you will be required to cover the full cost of that appointment.  Subsequent bookings will require you to pay the full amount of the appointment before your next appointment is confirmed.​

We may send you reminder texts for your booking a day or two before your appointment this is a courtesy text.  Please do not rely on receiving a text from us.  It is your responsibility to ensure that you attend the appointment at the agreed time and date.

Any dogs not collected at the agreed collection time will incur an additional charge of £15 per 30 minutes they are in holding after the collection time stated on the grooming contract.

Please ensure that your dog is on a lead at all times when on Vanity Fur VIP premises including driveway.

Please ensure that your dog has been given the opportunity to be relieved before they enter the grooming salon. This will ensure that they get the maximum enjoyment out of their groom.

Please do not feed your dog within 30 minutes prior to their appointment.

All customers are responsible for keeping their dog up to date with their vaccinations.

We recommend puppies wait 2 weeks after their 2nd vaccination before booking a puppy groom.

You must inform the groomer of any medical conditions and may be asked for a letter from your vet stating your dog is healthy to be groomed before the groom is carried out.  Grooming of elderly dogs is done so at owners’ risk.

Whilst every care is taken of the dogs being groomed, any dog left within Vanity Fur VIP is left entirely at the owner’s risk.

We will not groom any dog that has been microchipped within the last 24 hours.

Vanity Fur VIP have the right to refuse to groom any dog without reason.

Vanity Fur VIP have the right to refuse any customer without reason.

Vanity Fur VIP have the right to cancel a groom if it would affect the dog’s welfare to continue or there is a risk of injury to the groomer.  Full payment for the appointment time booked will be charged.

Vanity Fur VIP will not be held responsible for any loss of personal items during the appointment.

Vanity Fur VIP will not be held responsible for any loss or damage to vehicles and contents whilst on site.

We will not groom any dog that is, or is crossed with, a Pit Bull Terrier, Dogo Argentino, Perro De Presa Canario, Dogo Canario, Japanese Tosa, Fila Brasileiro, Czechoslovakian Wolfdog, Saarloos Wolfhound/Wolfdog or any wolf hybrid. We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act.

Dogs which are pregnant will not be accepted for a groom.

If your dog is found to have fleas, we will charge a fee of £20 in addition to the cost of the groom, where your dog will be bathed in a flea shampoo and the salon disinfected.

If your dog is found to have a tick, we will charge a fee of £3 to remove in addition to the cost of the groom. However we advise if your dog has a tick to see your vet, as they are known carriers of disease and may require further treatment.

Any dogs that are deemed at the discretion of the groomer to be in need of immediate veterinary attention will receive this and you agree that you will be liable for any resulting additional costs.  This may be our own registered local veterinary practice.

Please inform your groomer if your dog has been refused to be groomed by another groomer/salon.  This does not mean your dog will be refused, it just means your groomer is aware of what to expect during the grooming session, it can be dangerous for both dog and groomer if we are not made aware of any behavioural or aggression issues in advance of the session.

Any dogs that are aggressive towards the groomer may result in the groom being cancelled and full payment for the allocated appointment will be charged.  You will be advised on the best way forward to improve their experience with grooming.

We strongly advise you insure your dog. Whilst we take every reasonable precaution to prevent it, we will not accept any responsibility for any loss, injury, death or illness suffered by your dog whilst in our care, except to the extent that we are unable to limit or extend our liability.

If your dog appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other dogs.

You agree that the groomer will not be held responsible for any underlying skin or health problems that grooming may expose.

Vanity Fur VIP reserve the right to amend these terms and conditions at any time.