FREQUENTLY ASKED QUESTIONS
What Do You Want to Know?
Do you have parking?
Customers are welcome to park on the driveway. This is at your own risk and we will not be held responsible for any damage to your vehicles or person whilst parking on the driveway.
What does your registration/check in procedure entail?
When you contact us either by phone, website, email, messenger or facebook we will contact you to book you in for an appointment. You will be required to provide contact details and your dogs details in order to confirm your appointment. You may also be required to pay a booking fee. When you attend your appointment you will be required to sign our Vanity Fur VIP contract and agree to our Terms and Conditions, this will remain on file for you.
When you attend your appointment we will conduct a health check on your dog and assess the quality of your dogs coat condition, assess your pets behaviour, any previous grooming history, and we will discuss your grooming requirements. You may be asked to go on an agreed grooming schedule.
How do I book an appointment?
There a number of ways to book an appointment with us, you can use the Contact Us form on this website, give us a call, send an email, or via Facebook. We will endeavour to respond to your message or enquiry within 24 hours.
Before I bring my dog in for their grooming appointment?
Please ensure that whilst your dog is on Vanity Fur VIP premises, this includes outside areas, that your dog is kept on a lead at all times. That they have not been fed at least one hour before their appointment and that they have been to the toilet.
When can my puppy come to have a puppy introduction session?
A puppy can come for a puppy introduction session two weeks after their last vaccination. We have undertaken additional training to become an Approved Groomer for Taking the Grrr out of Grooming Dogs this means we understand the importance of working with puppies at their own pace to make grooming as easy as possible. We understand the various training methods to help, and be able to provide support to the owners so that they can also help their puppies become accustomed to grooming. We provide tailored puppy introductions sessions that are aligned with the above.
How long should I go between grooms?
It is recommended that you have a regular grooming schedule for your dog dependent on the breed of your dog, its coat type and lifestyle. These can be discussed at your grooming appointment. Keeping to a regular schedule can help to prevent for example, matting of your dogs coat and many more issues.
My dog is in season, can she still come for her groom?
If you have an appointment booked with us and your pet comes into season, please let us know and we will be happy to reschedule your appointment for when she has finished her season.
My dog has a medical condition, finds it hard to stand, does not like being groomed or is very nervous?
We have undertaken additional training to become an Approved Groomer for Taking the Grrr out of Grooming Dogs. This means we understand the importance of working with puppies,elderly dogs, nervous dogs, and dogs with medical conditions at their own pace to make grooming as easy as possible. We understand the various training methods to help, and be able to provide support to the owners, so that they can also help their dogs become accustomed to grooming. Providing tailored introduction sessions that are aligned with the above. Offering a one-to-one grooming service where all dogs in our care will have our full attention. Provision of time to promote a relaxing environment is important to us, we do not force any dogs to do anything they do not want to do, we offer consent based grooming aiming to build trust with your dog to promote a better grooming experience. Your dog will experience a one-to-one grooming experience with the same groomer everytime, your pet won’t need to get used to a new groomer each visit. Dogs require the time, patience, routine, and consistency to help build their confidence and here at Vanity Fur VIP this is what we aim to provide.
Do you pluck ears or express anal glands?
The Royal College of Veterinary Surgeons (RCVS) guidance is that we do not offer the expression of anal glands or ear plucking services to avoid causing potential infections. Please contact your vet if you require this service. Instead we are able to clip the hair around the ears to allow airflow and we clip the hygiene areas.
What is consent based grooming?
Grooming is more than just a groom to us. We are a 'Taking the Grrr out of Grooming your Dogs' - Approved Groomer. We always work with your dog to provide a safe, stress-less and happy experience for your pup. Humanity over Vanity. We have undertaken additional training to become an Approved Groomer for Taking the Grrr out of Grooming Dogs. This means we understand the importance of working with puppies,elderly dogs, nervous dogs, and dogs with medical conditions at their own pace to make grooming as easy as possible. We understand the various training methods to help, and be able to provide support to the owners, so that they can also help their dogs become accustomed to grooming. Providing tailored introduction sessions that are aligned with the above. Offering a one-to-one grooming service where all dogs in our care will have our full attention. Provision of time to promote a relaxing environment is important to us, we do not force any dogs to do anything they do not want to do, we offer consent based grooming aiming to build trust with your dog to promote a better grooming experience.